FAQ

Costard Investments Limited t/a Fantasy Lights Group

Frequently asked questions

Got a question? Browse the topics below to find some of our most frequently asked questions to help you out.

Do we offer a garden lighting advise and install service?

Yes. For just €75.00, one of our professionally qualified electrician and lighting designer will visit your garden and advise you on how you can get the most from your garden this Summer.

Your Garden Lighting Solution

Full turnkey lighting solution for every lighting project!
Discuss and survey your garden to recommend the best lighting products.
Achieve your ideal garden layout and atmosphere.
Check all the safety measures under the new safe electrical regulations.
Advise on latest technologies like kinetic switches and wireless control.
Colour changing options, advice and recommendation.

Installation

As part of our installation service we remove all related rubbish, packaging, older fittings and as a WEEE Registered contractor we recycle the older bulbs.

Electrical Safety Outdoors

Always keep in mind that electrical safety outdoors particularly in the family garden is critically important especially in a home with children and pets.

Do we offer a lighting consultation service?

If you have a new extension, home or business, we will create a solution matching the aspirations of your lighting project which also complements the architectural design of your building. We will meet on site to walk through the project, develop a lighting plan and budget.
Please refer to examples of our recent projects on our website.
Cost €75

Why visit our Store?

By all means, browse our store online, get some ideas, work out your budget and then visit us in Churchtown or Walkinstown to physically see your choices on display. This way you can confirm the colour and finish is what you expected and that the size is suitable and will fit perfectly. You can also see variations of the fitting and choose the type and colour of the lamps that will suit your room, be it a warm or a cool white light.

You can also chat and get advice from our experts and confirm that the fitting you choose is suitable for the environment you will place it in. All this will save you time, energy and money, giving you peace of mind that you’ve made the best choice. (Please call ahead to confirm in which store your chosen item is on display)

Don’t forget we can install your fittings for you too! Just ask or call to arrange an estimate.

Why Shop online with Fantasy Lights?

The Fantasy Lights Group is one of the leading lighting designers in professional and domestic light solutions in Ireland since 1989. We offer practical tailored solutions to meet all your requirements for home & garden and domestic & commercial Christmas lighting. We are proud of our experienced and qualified electrical staff that are always on hand to give experts advice.

How can I make an order online?

Ordering online on fantasy lights.com is very easy and quick. Find your perfect light, interior product and press add to cart button. A pop up side bar window will appear with checkout and continue shopping buttons. You can add as many products as you want by pressing continue shopping button or you can press checkout to move to billing and shipping section.

Do I need to register for placing an order?

No, It is not necessary to register to place an order. You can place an order as a guest.

Can I contact you where I am considering buying a large ticket item?

Please do not hesitate to contact us where you are considering a significant lighting purchase. We will take you step by step through the key decisions in choosing the correct lighting solution for your home.

What payment methods you accept?

We accept PayPal Instant Easy, Secure and safe payment through encrypted 256 SSL technology.
We also accept All Major Credit/Debit Card.
Payments must be paid in advance before processing the order.

Are my Credit and Laser Card details safe?

Our reputation depends on providing a secure safe payment processing system. A redirect payment gate 3D Secure 2.0 is used to process the payments provided by Global payments. Transactions are encrypted with the 256 SSL technology which boost the security and authentication for the shoppers to give a fast checkout process.

How long will it take to receive my order once it has been placed?

The processing time of Orders are 2-3 business days. Products that come from Europe can take upto 10 working days and customers will be notified in case of any delay in delivery.
In case of high volume of orders, shipments may be delayed. We will notify you via email or telephone.
All Shipping is secure and registered
We deliver all over in Ireland and in UK.

What is the cost of shipping?

Orders over €99 and up to 20kg in Ireland are delivered free of charge. Shipping on orders (in Ireland) under €99 is €9.95.
Oversize bulky packages may subject to extra carriage.
Collection from store is free.

Will my order be shipped safely?

Lights are obviously a fragile product. We have researched the best packaging methods to ensure your order arrives safely and exactly as it should. If you experience any problems with your package when it arrives, simply give us a call and we will rectify the issue immediately.

Do you charge for duties, taxes and customs?

Fantasy Lights is not responsible for any taxes or any customs outside of Ireland. All goods delivered in the Republic of Ireland will already have VAT charges included. UK Customers are responsible for all the shipment charges (tariffs, duties, taxes etc).

Can I return a product?

We hope that you are happy with your online purchase from Fantasy Lights but should you wish to return an item, we will issue an exchange or refund within 14 days of delivery.
The product must be new, unused, be in its original packaging with product tags still attached, and you must contact us for approval to return the product –stating which item you wish to return and the reason for which you are returning the item.
Product must be returned to our store on or before the 14th day after receipt of the goods. The cancellation period will expire after 14 days. All returned products will be credited to the purchaser’s original method of payment, excluding any original delivery costs.

What do I do if a product is damaged or faulty?

To report any damages, please do so within 48 hours from receipt of goods. We advise our customers to check all items immediately after receiving delivery. Claims for damaged goods cannot be accepted outside this period. Depending on the fault we may be able to issue replacement parts.
All goods supplied by Fantasy Lights are covered by a manufacturer’s warranty. If an item has failed, please contact our customer services team at 01 4601052 with details of the product and the fault.

For any other questions you may have please contact us at 01 4601052 or email – sales@fantasylights.com

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