Frequently Asked Questions - Fantasy Lights Group

Costard Investments Limited t/a Fantasy Lights Group

Frequently asked question

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Return

We hope that you are happy with your online purchase from Fantasy Lights but should you wish to return an item, we will issue an exchange or refund within 14 days of delivery.
The product must be new, unused, be in its original packaging with product tags still attached, and you must contact us for approval to return the product –stating which item you wish to return and the reason for which you are returning the item.
Product must be returned to our store on or before the 14th day after receipt of the goods. The cancellation period will expire after 14 days. All returned products will be credited to the purchaser’s original method of payment, excluding any original delivery costs.

Damaged/Faulty Goods

To report any damages, please do so within 48 hours from receipt of goods. We advise our customers to check all items immediately after receiving delivery. Claims for damaged goods cannot be accepted outside this period. Depending on the fault we may be able to issue replacement parts.
All goods supplied by Fantasy Lights are covered by a manufacturer’s warranty. If an item has failed, please contact our customer services team at 01 4601052 with details of the product and the fault.

For any other questions you may have please contact us at 01-4601052 or email – sales@fantasylights.com

Fantasy Lights Group and Enlighten are classified as an essential supplier.

Frequently asked question

Got a question? Browse the topics below to find some of our most frequently asked questions to help you out

Professional Advice

Ordering

Payment

Shipping

Return

Damaged/Faulty Goods

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Churchtown

Walkinstown